I have just brought a beautiful pair of Signed by You shoes in the online shop. When will they arrive at my place?

First CONGRATS, you bought some great shoes and welcome to the Signed by you community. If the shoes are in stock, we do our best to send the package as soon as possible. If not otherwise agreed, we ship after 48 hours of ordering, except for delays beyond our control (if your order was placed before 1pm). You can track your order via the number that was sent to you by email when it was processed, on the website of the transport company. Please note that any order placed after 1pm on Friday will be shipped the following Monday.

If you live in Europe, it takes about 3 to 8 working days outside Europe between 5 and 10 days. This depends in part on customs clearance and any constraints in the destination country.

What is the status of my order?

Once you have placed your order you will receive an order confirmation through email. We will process the order for you as soon as possible to ensure fast delivery. When your order is ready to be shipped, you will receive an email from us with a personal track & trace link. You can use this link to track your package until it is delivered to you. If you haven’t received an order confirmation, please first check if your payment went through and contact us immediately.

What is the return policy?

If you are not happy with your purchase and wish to return an item, please do so within 14 days of receiving your order. You can open the package and check the contents for any discrepancies, which we strongly advise you to do upon arrival.

Returns and exchanges will only be accepted when items are unworn, in the original packaging with all original Signed by You labels attached. 

The shoes must be returned in the original shoebox. 

We won’t accept your return or exchange if detected otherwise. 

Include the original packing list in the package when returning or exchanging items, and please hold on to your proof of shipment until the refund has been made.

A refund will be issued within 5 business days after the return has been processed. Please note that depending on the payment method used, it may take longer for the refund to be visible.

Please be aware that we do not cover return costs for products.

What shoe size should I choose for the best fit?

Our shoes generally run true to size.

Do you stock larger sizes than 41?

For the first batch we only offer sizes 36 up to and including 41. It is our definite ambition to produce more other sizes in the future.

Are the shoes handmade?

Yes, the shoes are handmade by very talented people who work in a family factory in Portugal. They are put together completely by hand, and/or by human-operated machinery. The finishing processes are done 100% by hand.

Means The shoes are made with stock leather and by hand and that means that there can be some imperfections. These imperfections are not defects, but rather a reminder that the shoes are produced by hand and with integrity.

If you feel there is an imperfection which prevents you from wearing the shoe, please contact us.

What kind material you work with?

We work with stock leather. So left-overs from large productions. 

Despite the fact that we look very carefully at the quality of the pieces of leather we work with, it is possible that there is sometimes an unevenness in the material. The pieces of leather we work with are often cow or goat leather. All are pieces left over from larges productions of other brands.

How to take care of the shoes?

Our shoes are made for regular life, to dance, to cycle, to go shopping, to work…. Areas to avoid when wearing Signed by You shoe’s: the Alpes, Amazonia, Sahara, Tundra, punk concerts, bowling alleys, Rotterdam Marathon, underground strikes, festivals.

Avoid prolonged exposure to sun and water. Like all beautiful materials, the leathers require care. This is important if you want your shoes to be in perfect condition to maintain the leather and the suède. 

The leather part can be nourished with a generous greasy cream that will give it a wonderful complexion. If you want to give the colour a boost, then you should apply a coloured shoe polish.

For the suède part it is important to waterproof the material before the first use and then frequently repeat this if you want to keep your shoes in good condition. 

Your shoemaker will certainly have something to help you with this. Avoid prolonged exposure to sun and water.

After frequent walking on the shoes, the soles will wear out. From a sustainable point of view we highly recommend to consult your shoemaker on the corner on time. These are the experts in the field of repair and will do everything they can to keep your shoes beautiful. 

Do I need to pay customs duties?

For all orders within the European Union, the price displayed is inclusive of VAT, which varies according to your country. Therefore, you will not have to pay any additional costs to the carrier.

For all orders outside the European Union or to overseas destinations,  you need to pay additional charges. Once the package arrives in your country. Once the parcel has arrived in your country, you will receive a letter or email from the partner carrier explaining the procedure and the amount to be paid.

Import fees are calculated by the destination country and usually include: your country's VAT, customs fees, and often a handling fee.

It is the buyer's responsibility to check with the competent authorities in his country regarding the formalities and amounts to be paid upon receipt.