PRIVACY STATEMENT

Your privacy is very important to Signed by You. So we will process and use your data securely, in full compliance with the General Data Protection Regulation. In this privacy statement, we explain the information we collect from you and why we do this. We also tell you about your rights in relation to the processing of your personal data. Please contact us at customerservice@signedbyyou.nl if you have any further questions about your privacy.


Article 1 Who are we?

Signed by You is a sole proprietorship, located in (1032 KA) Amsterdam at Korte Papaverweg 7M. We are registered in the commercial register of the Dutch Chamber of Commerce with registration number 80315224. We are a data controller of your personal data.


Article 2 Which data do we use?

We provide you here with an overview of the data we process, why we do this, the legal basis on which we process the data and how long we will store the data.

We process your name, address, place of residence, e-mail, telephone number, financial data and other data that are required to optimally provide our services to you. You can think of your gender, date of birth and foot measurements. We use this data to make you a satisfied customer for the duration of our agreement. We store this data for up to 7 years after your last order.


For invoicing and financial administration, we process your (company) name with any associated Chamber of Commerce details and VAT number, invoice address, e-mail, telephone number and payment details. We are unable to process your payment without this information. We are legally required by the Dutch tax authorities to keep this data for 7 years. After 7 years, we will anonymize your data.

In the unlikely event that you have a complaint about our services, we will process your name, address, email address, telephone number, invoice number, order number and the subject of and communication regarding the complaint in order to find the best possible solution for you. We will delete data relating to complaints 7 year after processing.

We have a commercial interest in using some of your personal data for marketing purposes. We process your name and e-mail address for direct marketing. We will delete this information as soon as you unsubscribe to our newsletter or indicate that you no longer wish to be contacted by us.

We use analytics services to make our website possible and optimize the website. These services use cookies. You can read more about the cookies we use and what personal data are processed in our cookie statement.

If you want to contact us via the website, we ask for your name, address, email address and telephone number. Optionally, you can also enter your date of birth. When you send the contact form, the information will be visible to us. We will delete the data from a sent contact form as soon as your question or request has been completed, unless an agreement is entered into as a result.

We will also process a password for your personal account. We encrypt and store this password in combination with your email address. We do this to prevent security fraud and to make follow-up orders easier for you. In addition, we can process data that you put in your account yourself. We will keep this account information until you delete your account.


Article 3 How do we obtain this information?

We have obtained the above information from you as a customer, contact person or website visitor because you have provided us with this information. In addition, we can process your (address) data when one of our customers wishes to send you a gift.

We do our utmost to ensure that data related to minors is only collected with parental consent. If you are convinced that we have collected personal data from a minor without such consent, please contact us.


Article 4 What rights do you have with regard to the data?

The General Data Protection Regulation has given you a number of rights with regard to the personal data that we process.

1. Access - you can request to view your data at any time.

2. Correct - If you want to have your data adjusted, corrected, supplemented, protected or erased, you can submit a request to do this. You can also adjust a number of details in your personal account.

3. Object - You can object to the processing of your data.

4. Data transfer - If your want to transfer your data to another provider, we will provide your data in a structured and commonly used form that can be accessed by common digital systems.

5. Withdrawal – If we have processed data based on your explicit consent, you have the right to withdraw your consent. This may have consequences for the services we are able to provide.

To exercise your rights, please send a request accompanied by a copy of your ID (with your citizen service number (BSN) obscured and photograph) to customerservice@signedbyyou.nl. We will assess your request as soon as possible. If we are unable to comply with your request, we will let your know why we are refusing your request.


Article 5 Who receives your data?

We will not provide your data to third parties, unless it this necessary for business operations or is required by law. In order to implement the agreement, your data may be passed on to processors and parties involved in implementing the agreement. We enter into processing agreements with these third parties to protect your privacy as effectively as possible. We will not sell your information to third parties.

In the event that we process your data outside the EEA, we will take appropriate measures (including security measures).


Article 6 Final provisions

We recommend that you review this privacy statement regularly, as we may make changes from time to time. Please send an email to customerservice@signedbyyou.nl if you have any questions about our privacy statement or the way we use your data. If you have a complaint about the way we handle your data please let us know. You can also contact the Dutch Data Protection Authority if you have a complaint.